We will notify your client well before they are able to process a late payment. When late payments arise, we often make sure that each party understands their obligation.

We'll always work with you to manage communications as you best see fit for the business relationship. We are not a collection firm, and we are sensitive to your preferences, prioritizing your relationship with your customers at all times.

If your buyer doesn't pay, then you keep what was advanced to you. If we're having issues getting payment on the invoice, we'll notify you and will forward their account to our collections network. However, be aware that Fluid's credit model updates continuously based on payment history across buyers.